IDENTIFICATION OF THE SUPPLIER
store.vngrd.org (or from now on the “Website”) is operated by Youth S.r.l., via Morimondo, 26 20143 Milano (MI), VAT number IT03680600966.
The goods subject to this terms and conditions are sold by Youth S.r.l. When a Client transmits a purchase order through store.vngrd.og, the relative purchase agreement between the Client and the Website will be subject to the following terms and conditions.
VNGRD Online Store ships every day, Saturday and Sunday excluded, every order is going to be processed in 24h. You can check our shipping rates and times here
Our policy lasts 30 days. If 28 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com in order to organize the exchange.
To return your product, you should mail your product to:
Youth srl C/O Bonprix
Via Adua 33
Valdengo (BI) - 13855
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive an exchange, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
The following terms and conditions apply to all item sales and supplies between you and Youth S.r.l. Youth S.r.l. reserves the right to amend such conditions in the future. Possible changes to current terms and conditions will be notified by e-mail to all registered users and will immediately enter into force starting from the moment they are published on this website.
2. CONTRACT BETWEEN YOU AND YOUTH S.R.L.
Youth S.r.l. is by no means liable to you until you receive an e-mail from Youth S.r.l. confirming that your order has been received and accepted. Should any evident errors or inaccuracies regarding goods or orders on Youth S.r.l. website occur, Youth S.r.l. reserves the right to withdraw from any commitment.
3. PRICES AND AVAILABILITY
Prices for Youth S.r.l. products are clearly displayed on Youth S.r.l. website and include VAT. Shipping costs must be added to such product prices and may vary according to quantity, total weight and delivery method for each order. Information regarding price and availability displayed on Youth S.r.l. website is amenable to changes without prior notice, but payments shall be submitted according to the price displayed on your order confirmation.
4. PRODUCT DELIVERY
Youth S.r.l. will dispatch all ordered items to the address entered while registering, unless otherwise requested in the notes when placing the order. All expected delivery times displayed on Youth S.r.l. are estimates based solely on ordinary order processing and on delivery times declared by carriers. The couriers we rely on do not call customers beforehand, nor manage requests for deliveries at specific times. Except conditions of Force Majeure, Youth S.r.l. will deliver your goods to the courier approximately within 24 hours (working days), without this resulting in any commitment for Youth S.r.l.
Youth S.r.l. shall not be liable for any inefficiencies due to Force Majeure, such as accidents, explosions, fire, strikes and/or lock-outs, earthquakes, floods or any other similar events which may partially or totally impede shipping within the times agreed upon by contract. Youth S.r.l. shall not be liable to any party for damages, losses or costs arisen from failure in fulfilling the contract due to the above cited causes. Consumers' right to a refund shall be limited to the paid amount. Equally, Youth S.r.l. shall not be liable for fraudulent or illicit use of checks or any further payment methods by third parties when paying the purchased items.
6. RIGHT OF WITHDRAWAL
The customer has right to withdraw from placed orders without penalties within 30 working days starting from the delivery date. Such Legislative Decree does not cover entities not classifiable as consumers, i.e. whoever acts for purposes related to a possible business activity, or rather whoever places an order entering a VAT Number for invoicing. The right of withdrawal shall be exercised within the allotted time upon an authorization request to the e-mail address firstname.lastname@example.org. Changes and returns for clothing and accessories are allowed if the items are faulty, do not meet the customer's expectations or are not the right size. In all cases this service is free of charge, and the return or size change shipping costs are always chargeable to Youth S.r.l. For any other products to be returned refunds are possible, but changes are not envisaged. This service is free of charge and all return shipping costs will be charged to the customer. All items must be undamaged, unworn and unstained, in their original packaging, with all labels and any other possible part attached. Failure to comply with these terms and conditions shall result in losing the right of withdrawal. We kindly invite our customers to cooperate by following our return policy and by not shipping back items not covered by the right of withdrawal. Once the items have been received, Youth S.r.l. will provide a size change or a refund for the whole amount paid by the customer (shipping costs excluded). The refund will be sent via bank transfer for payments upon delivery, or credited back on the card used for payments through PayPal platform. Please note: shall the right of withdrawal not apply, all items will be dispatched back to the sender, who will be charged all shipping costs.
7. BUYER'S OBLIGATIONS
Once the "online" purchasing
procedure has been completed, the consumer undertakes to print out and keep the
present general terms and conditions, which have also already been examined and
accepted when registering.
7.1 Youth S.r.l. reserves the right to update or amend the present general terms and conditions anytime. Such changes will be notified on the website homepage and via e-mail. Shall the present general terms and conditions vary, the consumer undertakes to print and keep their latest version.
7.2 The buyer must not enter false, invented or fictional information while registering. Such registration procedure is necessary to enforce the present contract towards the buyer and for all further relevant communication. Personal data and e-mail address must be real, non fictional and must not belong to any third party. Double registrations corresponding to one entity are expressly forbidden, as well as entering third party's data. Youth S.r.l. reserves the right to prosecute any violation or abuse in the interest of and for the protection of all consumers.
7.3 The customer releases Youth S.r.l. from any liability deriving from issuing wrong billing documents due to errors in data entered by the customer. The customer is entirely responsible for correct data entry.
8. LAWS AND REGULATIONS IN FORCE AND JURISDICTION
All contracts between you and Youth S.r.l. are subject to the Italian Legislation. The Court of Milan shall have jurisdiction for all disputes.